Job Description

Hosts & Maître d’

Location: Greenwich, Connecticut
Positions: Host | Maître d’
Employment Type: Full-Time / Part-Time
Reports To: Director of Guest Relations & FOH LeadershipAbout Quello

Quello is a new coastal Italian restaurant in Greenwich, Connecticut, from restaurateur Joe Campanale.

Inspired by the Italian coast, Quello brings together thoughtful food, an exceptional wine and beverage program, warm service, and a genuine sense of hospitality. We are building a team that is polished without being pretentious, professional without feeling scripted, and serious about creating a restaurant guests want to return to again and again.

We are currently looking for both Hosts and an experienced Maître d’ to help lead the arrival and departure experience at Quello.

The front door sets the tone for the entire restaurant. From the first phone call or reservation to the moment a guest is welcomed through the door—and ultimately thanked on their way out—our Hosts and Maître d’ play an essential role in creating the Quello experience.

Host

Our Hosts are warm, polished, organized hospitality professionals who understand that welcoming a guest is much more than checking a name off a reservation list.

Responsibilities

• Greet and welcome every guest with warmth, confidence, and genuine hospitality

• Manage guest arrivals, reservations, wait times, and seating accurately and professionally

• Escort guests to their tables and provide a thoughtful handoff to the service team

• Answer phones and assist with reservation inquiries and general restaurant questions

• Maintain accurate guest profiles and reservation notes

• Communicate special occasions, preferences, allergies, and relevant guest information to the appropriate team members

• Maintain strong knowledge of the restaurant, menu, hours, private dining options, and general guest information

• Communicate proactively with servers, managers, and the kitchen regarding seating and pacing

• Maintain an organized, polished, and welcoming host stand and entrance

• Recognize returning guests and help create a personalized experience

• Assist with coats, departures, transportation, and other guest needs when appropriate

• Thank every guest genuinely as they leave and help ensure their final impression is as strong as their first

What We're Looking For

• Naturally warm, welcoming, and comfortable engaging with guests

• Polished and professional presence

• Excellent communication and organizational skills

• Strong attention to detail

• Ability to remain composed and gracious during busy services

• Confidence speaking on the phone and interacting with guests in person

• Comfortable using reservation technology; SevenRooms experience is a plus

• Previous restaurant or hospitality experience preferred

• Genuine interest in hospitality and creating memorable guest experiences

Maître d’

The Maître d’ is a senior Front of House position and a key leader of the Quello guest experience.

This person owns the front door, reservation book, seating strategy, guest recognition, and overall flow of the dining room in partnership with the Director of Guest Relations and FOH leadership.

The ideal candidate understands that managing the door at a high-level restaurant requires more than knowing where to seat a table. It requires reading the room, understanding pacing, anticipating challenges before they happen, recognizing guests, protecting the reservation book, and making thoughtful decisions that balance hospitality with the needs of the business.

The Maître d’ should be highly visible, confident, composed, and genuinely enjoy building relationships with guests.

Responsibilities

• Lead the front door and arrival experience during service

• Manage the reservation book and oversee daily seating strategy

• Review reservations before each service and identify VIPs, regulars, special occasions, preferences, potential challenges, and opportunities to personalize the experience

• Strategically manage table assignments, pacing, turns, walk-ins, waitlists, and last-minute reservation changes

• Work closely with the General Manager and service leadership to maintain the appropriate flow of guests into the dining room

• Make thoughtful decisions regarding reservation requests and accommodations while protecting the guest experience and restaurant operations

• Build genuine relationships with regulars and become a recognizable presence within the restaurant and Greenwich community

• Maintain detailed, relevant guest profiles and ensure important information is captured and communicated appropriately

• Oversee and develop the Host team, including training, standards, reservation procedures, phone etiquette, and guest recognition

• Ensure the Host team is prepared before every service with accurate reservation information and a clear seating plan

• Handle sensitive guest situations, reservation challenges, and recovery opportunities with discretion and confidence

• Coordinate VIP and special guest arrivals with FOH leadership

• Maintain communication with the dining room throughout service and adjust the seating plan based on actual pacing

• Support the service team by remaining aware of what is happening throughout the restaurant, not only at the front door

• Maintain strong knowledge of Quello's food, wine, beverage, private dining, and overall guest offerings

• Help establish and maintain Quello's standards for guest recognition and reservation notes in SevenRooms

• Ensure every guest receives a warm farewell and identify opportunities to invite guests back

• Serve as an ambassador for Quello and help build long-term relationships with our guests and community

What We're Looking For in a Maître d’

• Significant experience in a high-level restaurant, luxury hospitality, or comparable guest-facing environment

• Previous Maître d’, Lead Host, Guest Relations, or senior front-door experience strongly preferred

• Exceptional understanding of reservation management and dining room pacing

• Strong working knowledge of SevenRooms or comparable reservation platforms

• Natural ability to remember names, faces, preferences, and guest details

• Excellent judgment and the ability to make confident decisions during service

• Warm, sophisticated communication style

• Calm and composed when managing demanding situations

• Strong leadership skills and ability to train and develop a Host team

• Understanding of the business behind the reservation book, including maximizing seating while protecting the guest experience

• Discretion when working with VIPs and high-profile guests

• Genuine interest in becoming part of the Greenwich community and developing long-term guest relationships

The Quello Standard

At Quello, the guest experience begins before anyone sits down.

We believe the best hospitality professionals anticipate rather than react, guide rather than simply accommodate, and create genuine relationships rather than transactional interactions.

A guest should feel recognized without feeling managed, cared for without feeling hovered over, and welcomed whether it is their first visit or their fiftieth.

The front door is where that relationship begins.

We are looking for Hosts who want to learn the art of hospitality and a Maître d’ who understands how powerful that role can be in building a great restaurant.

Job Tags

Full time, Part time

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